JOB VACANCY LOWONGAN KERJA Service Center Supervisor PT.ACER

JOB VACANCY LOWONGAN KERJA Service Center Supervisor PT.ACER

URGENTLY REQUIRED

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of : Service Center Supervisor

Service Center Supervisor
Responsibilities:

• Supervise the implementation of operation plan in Acer Service
• Center to be in line with SOP so as to achieve the agreed level of SLA andmCSI.
• Follow up & provide the proposed recommendation to superior formdecision making process on each customer complaint in order to ensure themachievement of SLA and CSI
• Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
• Execute program in Acer Service Center (ASC) function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
• Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
• Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
  
  Requirements:
  
  
  • Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
  • Maximum 32 years old
  • Minimum 5 years working experience in supervisory level
  • Experience in Service Center Operation in Electronic/Consumer
  • Electronics and IT Industries
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Strong understanding of available and emerging technologies is ssential
  
  
  
  If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
  
  hrd@acer.co.id