Lowongan kerja Customer Service , PT Living Social




PT LivingSocial
We are a leading multinational company running business in e-Commerce and Online Advertising Network reaching millions of unique visitors. We offer deals up to 90% off on products and services and guarantee the best value for our online members. Our goal is to find unique and interesting things for members to do, see, eat and buy in their cities, and we work closely with local businesses to create attractive deals.

Our vision is to pioneer social commerce, inspired by social responsibility. Our mission is to drive our endeavours through the support and empowerment of colleagues. Create your own destiny and act with integrity. We work hard, enjoy what we do, and seek the right people to build a great company.

Now, we need qualified candidate for :
Customer Service
Jakarta Raya
Responsibilities:
Job Description
 
Interact with LivingSocial Customers to provide and process information in response to inquiries, concerns and requests about products and services, and provide the highest quality of service and care.
 
Responsibilities
  • Providing excellent customer services to all LivingSocial customers and merchants
  • Answering all inbound calls and making outbound calls
  • Responding promptly to Help Desk Inbox emails in a timely fashion and to provide accurate solutions for LivingSocial customers
  • Responding promptly to social media enquiries
  • Taking ownership, handling and resolving customer complaints
  • Keeping accurate records of customer interactions, enquiries, comments and complaints
  • Communicating and coordinating  with internal departments
  • Communicating ideas and helping find solutions for departmental issues
  • Managing administration duties
Requirements:
  • At least 1- 2 year(s) of working experience in the related field and expertise
  • Availability to work before and after business hours including weekend shifts
  • Excellent communication and interpersonal skills
  • Proven experience working in a time sensitive high tempo environment
  • Excellent follow through, attention to detail and organisational skills
  • Strong listening skills
  • Ability to work independently and within a team environment 
If you meet these requirements and are interested in position above, send your application letter with a recent photograph and complete CV within 1 week to :

hr.indonesia@livingsocial.com

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